Obaid Privacy Policy
Effective date: 2025-11-06 — Version 1.0.0
This Privacy Policy describes how the UAE Travel Assistant mobile application ("App", "we", "our", "us") collects, uses, and protects your information. The App is distributed with the support of UAE tourism channels. By using the App, you agree to the practices described below.
1. Information We Collect
1.1 Information You Provide
We may collect personal information when you choose to provide it, including:
- Account details such as name, email address, and login information (if you create an account).
- Messages sent to support, including inquiries and feedback.
- Conversations with the AI assistant, which may be processed to generate responses. These conversations are not stored unless required for security, diagnostics, or compliance.
1.2 Information Collected Automatically
The App automatically collects:
- Device information, such as device model, OS version, app version, and unique identifiers.
- Usage analytics and crash reports, to help diagnose issues and improve performance.
1.3 Location & Sensors
With your permission, the App may access:
- Precise or approximate location, used for navigation, nearby recommendations, and travel assistance.
- Device sensors, required for AR features and contextual information.
You can manage or revoke permissions through your device settings at any time.
2. How We Use Your Information
We use your information to:
- Provide and operate core tools (maps, routes, AR mode, AI chat, recommendations).
- Personalize your travel experience and suggestions.
- Improve app performance, ensure reliability, and develop new features.
- Respond to support requests and communicate updates.
- Comply with legal, regulatory, and safety requirements in the UAE.
4. Third-Party Services
The App integrates third-party features such as maps, ride services, and cloud-based AI. These providers operate under their own privacy policies, which we encourage users to review.
6. Security
We implement reasonable technical and organizational safeguards to protect personal information. However, no system can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Operate the App effectively.
- Provide customer support.
- Meet legal and regulatory obligations.
8. Your Rights
Depending on UAE law, you may have the right to:
- Access your data.
- Update or correct information.
- Export your data.
- Request deletion of your data.
- Manage permissions from device settings.
Requests can be submitted through our official support channels.
9. Children
The App is not intended for users under 13 years of age. If you believe we have collected data from a child, please contact us so we can remove it.
10. International Transfers
Your data may be processed in the UAE or other countries where our service providers operate. All transfers follow applicable data-protection requirements.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in features or legal requirements. The latest version will always be available in the App.